Built so Shopify merchants can spend less time replying and more time selling.
We're a small team obsessed with one thing: making AI feel like a real teammate inside your store — one who actually knows your catalog, your policies, and your shoppers.
Customer support and shopping assistance shouldn't feel like a tax on growth. Most merchants we talk to are answering the same questions a hundred times a week — the right size, the shipping window, whether something's still in stock — instead of merchandising, sourcing, or building the brand.
Chatkit is the AI agent that handles all of that, on your storefront, around the clock. It learns from your catalog the moment you install. It mirrors your tone. And when a question really does need you, it routes the conversation with full context so nothing falls through the cracks.
“Every Shopify merchant deserves the same calibre of help that a flagship store gets from a team of trained reps — without needing to hire one.”
Real results, every merchant.
95%
Questions resolved without a ticket
Auto-resolved
0.3s
Average response time
Real-time
60%
Reduction in support volume
Less overhead
One platform. Three jobs.
Chatkit pairs a knowledge-trained AI agent, a smart knowledge base, and a clean support inbox — designed to work together.
Meet your store's AI agent
A 24/7 assistant trained on your catalog and policies. Greets shoppers, recommends products, answers pre-sale and support questions in your brand voice.
- 24/7 sales + support
- Personalised recommendations
- Learns from every conversation
Knowledge that stays current
Auto-syncs your products and pages. Drop in FAQs, returns policies, and docs — Chatkit organises and references them automatically.
- Vector search across your content
- Auto catalog & page sync
- FAQ and policy ingestion
A support inbox that thinks
For the edge cases AI hands off, the inbox suggests 1-click responses, tracks priority, and surfaces trends so you spot issues before they pile up.
- AI-suggested replies
- Smart priority & routing
- Trends and analytics built in
Add Chatkit to your store today.
Free plan, no credit card. Live in under five minutes.
Install on Shopify