Contact

Let's talk.

Questions about Chatkit, your Shopify install, or scaling beyond Enterprise? We read every message.

Send us a message

We'll reply within one business day.

Email

support@chatkit.co

For everything support, billing, and product. Replies within one business day.

Shopify

Already a merchant?

Reach us right inside the Chatkit dashboard or via Shopify support.

Enterprise

50k+ products?

We work directly with high-volume merchants on custom plans.
FAQ

Quick answers.

How quickly do you reply?

Within one business day for email, usually faster. For urgent install issues, mention “urgent” in your subject.

How do I get started?

Install Chatkit from the Shopify App Store — you'll be live in under 5 minutes. The Free plan needs no credit card.

What support comes with the paid plans?

All paid plans include email support. Scale and Enterprise include priority response and direct Slack channels.

Can I book a demo?

Yes — mention demo in the form and we'll send over times. We tailor demos to your store's category and volume.