The Tidio alternative built for Shopify — not bolted onto it.
Tidio is a generic live chat platform with Lyro as an AI add-on. Chatkit is trained on your Shopify catalog from day one — with simple pricing, Engage targeting, and analytics that attribute revenue.
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Free plan · $29 Starter · Every paid feature unlocked
What Tidio does well — and why merchants still switch.
Tidio is a popular live chat and automation tool. Lyro is its AI agent, sold as a conversation quota on top of a generic helpdesk.
Tidio is built for any website, not a Shopify catalog. Custom branding sits on the $300/mo Plus plan, and AI conversations are a separate meter (Starter includes 50 one-off Lyro chats). Chatkit is Shopify-native: catalog-trained, on-brand on paid plans, all features from $29/mo.
Pricing, Engage, and analytics — without the extras.
Every paid plan unlocks the full product. You only scale messages and catalog size.
Pricing you can explain
Free for 150 messages. Starter is $29 for 1,500. Growth is $79 for 5,000. Scale is $199 for 15,000. Overage is $15 per 500 — billed through Shopify.
Engage popups
Nudge shoppers above the widget — on every page, or targeted to a product, collection, or URL. A click opens chat with the message already in the thread.
Revenue analytics
Conversations, product card clicks, add-to-cart, knowledge gaps, and orders attributed to the agent. See what chat actually sold.
All features unlocked
No $300 branding tier. No AI add-on. No session meter. Paid plans include Engage, analytics, the inbox, and an on-brand widget.
Side by side.
Tidio is live chat plus add-ons. Chatkit is a Shopify AI agent — one product, one bill, trained on your store.
| Feature | Chatkit | Tidio |
|---|---|---|
| Starting price | Free, or $29/mo | $24–$29/mo + AI quota |
| Free plan | Real AI chatbot | Limited live chat |
| Pricing model | Messages, all features included | Conversations + Lyro + Flows |
| Shopify catalog training | Generic / limited | |
| On-brand widget | Paid plans | Plus, $300/mo |
| Engage popups | Product, collection, or URL | Flows add-on |
| Revenue analytics | Basic / advanced by plan | |
| All features on paid plans | – | |
| Human handoff inbox |
Competitor prices are published starting points and can change. See Chatkit pricing.
Engage shoppers. Then prove what sold.
Two features most Tidio plans either gate, meter, or skip.
The right nudge on the right page
Popup messages above the floating widget. Show them everywhere, or target a product, a collection, or a custom URL. Shoppers click through into a pre-filled chat.
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Sitewide defaults
Up to three messages on every page.
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Product & collection
A different nudge on the PDP than on the collection.
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URL rules
Contains, exact, starts with, or regex.
Conversations tied to revenue
Overview, conversations, products, knowledge, and conversion — 7 / 30 / 90 day ranges. Attributed orders, AOV, and the products the agent actually recommended.
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Overview
Conversations, visitors, attributed revenue.
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Products
Cards shown, clicks, add-to-cart, CTR.
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Conversion
Orders, AOV, and attribution source.
Tidio alternative, answered.
Straight answers if you are comparing Chatkit to Tidio.
Is Chatkit a Tidio alternative for Shopify?
Yes — if you want an AI agent trained on your products, collections, and policies, not a generic live chat widget with an AI add-on. Tidio works on any site. Chatkit is built for Shopify.
How does Chatkit pricing compare to Tidio?
Tidio Starter is about $24–$29/mo for 100 conversations, with Lyro and Flows as separate quotas. Custom branding is on Plus at $300/mo. Chatkit is $0 or $29/mo, every paid feature included, billed through Shopify.
Is Chatkit trained on my Shopify catalog?
Yes. Install from the App Store and Chatkit syncs products, collections, pages, and policies. Shoppers can describe what they want in plain language and get real product cards back.
Does Chatkit match my store's branding?
Yes. The widget pixel-matches your theme — no iframe, no third-party badge on paid plans. You do not need a $300 tier to look native.
What is Engage vs Tidio Flows?
Engage is popup copy above the chat widget, targeted to a product, collection, or URL. It is included — not a visitor-quota add-on. Flows-style automation is useful; most Shopify stores just need the right nudge on the right page.
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A Shopify chatbot — not a generic live chat.
Catalog-trained AI, Engage targeting, and revenue analytics. Free plan, no credit card.