Privacy policy.

Introduction

At Chatkit, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered assistant for Shopify merchants.

Information we collect

We collect information that you provide directly to us, including:

• Account information (name, email, Shopify store)
• Billing information processed through Shopify
• Conversations and templates created in your workspace
• Usage data from your dashboard and widget

How we use your information

We use the collected information to:

• Provide and improve our AI-powered services
• Process billing through Shopify
• Train AI models that generate better responses for your store
• Send important updates about your account and our service
• Analyze aggregate usage patterns to improve the platform

Data security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Third-party services

We may use third-party services for analytics, payment processing, and other business operations. These services have their own privacy policies and may collect information as specified in their respective policies.

Your rights

You have the right to access, correct, or delete your personal information. You can also request a copy of your data or opt out of certain data processing activities. Contact us for any privacy-related requests.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.

Contact

If you have any questions about this Privacy Policy, please contact us.