The Rep AI alternative with clear pricing and a real support inbox.
Rep AI is a strong proactive sales agent. Chatkit gives you sales, support, Engage, and analytics in one Shopify-billed product — from $29/mo, not session tiers that jump to hundreds.
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Free plan · $29 Starter · Every paid feature unlocked
What Rep AI does well — and why merchants still switch.
Rep AI is a capable ecommerce sales agent. It watches shopper behavior, starts conversations, and can add support as a separate product.
Pricing is session-based and climbs quickly. At 80,000 sessions, Sales is $578/mo and Support is another $250/mo — Concierge lands at $726/mo, with extra channels as add-ons. Chatkit is one product: 1,500 messages for $29, Engage targeting without a session meter, and a support inbox included.
Pricing, Engage, and analytics — without the extras.
Every paid plan unlocks the full product. You only scale messages and catalog size.
Pricing you can explain
Free for 150 messages. Starter is $29 for 1,500. Growth is $79 for 5,000. Scale is $199 for 15,000. Overage is $15 per 500 — billed through Shopify.
Engage popups
Nudge shoppers above the widget — on every page, or targeted to a product, collection, or URL. A click opens chat with the message already in the thread.
Revenue analytics
Conversations, product card clicks, add-to-cart, knowledge gaps, and orders attributed to the agent. See what chat actually sold.
All features unlocked
No $300 branding tier. No AI add-on. No session meter. Paid plans include Engage, analytics, the inbox, and an on-brand widget.
Side by side.
Rep AI prices the storefront by sessions and splits sales from support. Chatkit prices messages and ships both in one plan.
| Feature | Chatkit | Rep AI |
|---|---|---|
| Starting price | Free, or $29/mo | Session-based; $104+ on Shopify |
| Free plan | – | |
| Pricing model | Messages, Shopify-billed | Website sessions + add-ons |
| Sales + support together | Sold separately | |
| Engage popups | Product, collection, or URL | Behavior-based prompts |
| Revenue analytics | Sales analytics on Sales plan | |
| All features on paid plans | – | |
| Human handoff inbox | Helpdesk is an add-on | |
| Shopify catalog training |
Competitor prices are published starting points and can change. See Chatkit pricing.
Engage shoppers. Then prove what sold.
Two features most Rep AI plans either gate, meter, or skip.
The right nudge on the right page
Popup messages above the floating widget. Show them everywhere, or target a product, a collection, or a custom URL. Shoppers click through into a pre-filled chat.
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Sitewide defaults
Up to three messages on every page.
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Product & collection
A different nudge on the PDP than on the collection.
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URL rules
Contains, exact, starts with, or regex.
Conversations tied to revenue
Overview, conversations, products, knowledge, and conversion — 7 / 30 / 90 day ranges. Attributed orders, AOV, and the products the agent actually recommended.
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Overview
Conversations, visitors, attributed revenue.
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Products
Cards shown, clicks, add-to-cart, CTR.
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Conversion
Orders, AOV, and attribution source.
Rep AI alternative, answered.
Straight answers if you are comparing Chatkit to Rep AI.
Is Chatkit a Rep AI alternative?
Yes — if you want a Shopify AI agent that sells and supports without session-based pricing. Rep AI is strong at proactive sales. Chatkit includes sales, support, Engage targeting, and revenue attribution in one plan.
How does Chatkit pricing compare to Rep AI?
Chatkit Starter is $29/mo for 1,500 messages, with a free plan below that. Rep AI prices by monthly website sessions. At 80,000 sessions, Sales is $578/mo and Support is $250/mo. Shopify listing tiers start around $104/mo.
Does Chatkit proactively engage shoppers?
Yes. Engage shows popup messages above the chat widget — sitewide, or targeted to a product, collection, or URL. Shoppers click through into a pre-filled conversation.
Does Chatkit do support as well as sales?
Yes. Order status, shipping, returns, and FAQs are in the same agent. When a conversation needs a human, it lands in your inbox with full context. You do not buy a second product for support.
Can I try Chatkit free?
Yes. The free plan is 150 messages a month, no credit card. Paid plans add volume; every paid feature is already unlocked.
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Get Rep AI-level selling — at Chatkit prices.
One Shopify AI agent for discovery, sales, and support. Free plan, no credit card.