The Gorgias alternative that sells more — without the helpdesk bill.
Gorgias is a capable Shopify helpdesk. Chatkit is the simpler path: an AI agent that recommends products, answers shoppers, and attributes revenue — billed through Shopify, starting free.
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Free plan · $29 Starter · Every paid feature unlocked
What Gorgias does well — and why merchants still switch.
Gorgias is a strong multi-channel helpdesk for Shopify brands. It unifies tickets and an AI Agent in one inbox, and it is priced by ticket volume rather than per seat.
That helpdesk model is more than most stores need — and the bill climbs fast. Starter is $40/mo for 50 tickets. Revenue analytics starts on Pro at $471–$550/mo. AI interactions overage at $1.50 each. Chatkit starts free, Starter is $29/mo for 1,500 messages, and Engage, analytics, and human handoff ship on every paid plan.
Pricing, Engage, and analytics — without the extras.
Every paid plan unlocks the full product. You only scale messages and catalog size.
Pricing you can explain
Free for 150 messages. Starter is $29 for 1,500. Growth is $79 for 5,000. Scale is $199 for 15,000. Overage is $15 per 500 — billed through Shopify.
Engage popups
Nudge shoppers above the widget — on every page, or targeted to a product, collection, or URL. A click opens chat with the message already in the thread.
Revenue analytics
Conversations, product card clicks, add-to-cart, knowledge gaps, and orders attributed to the agent. See what chat actually sold.
All features unlocked
No $300 branding tier. No AI add-on. No session meter. Paid plans include Engage, analytics, the inbox, and an on-brand widget.
Side by side.
Gorgias is built as a helpdesk. Chatkit is built as a Shopify AI agent that sells and supports — with pricing you can explain in one sentence.
| Feature | Chatkit | Gorgias |
|---|---|---|
| Starting price | Free, or $29/mo | $40/mo |
| Free plan | – | |
| Pricing model | Messages, Shopify-billed | Tickets + $1.50/AI interaction |
| AI sales + support | AI Agent, billed per resolution | |
| Engage popups | Product, collection, or URL | – |
| Revenue analytics | Every plan | Pro and up |
| All features on paid plans | – | |
| Human handoff inbox | ||
| Shopify catalog training |
Competitor prices are published starting points and can change. See Chatkit pricing.
Engage shoppers. Then prove what sold.
Two features most Gorgias plans either gate, meter, or skip.
The right nudge on the right page
Popup messages above the floating widget. Show them everywhere, or target a product, a collection, or a custom URL. Shoppers click through into a pre-filled chat.
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Sitewide defaults
Up to three messages on every page.
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Product & collection
A different nudge on the PDP than on the collection.
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URL rules
Contains, exact, starts with, or regex.
Conversations tied to revenue
Overview, conversations, products, knowledge, and conversion — 7 / 30 / 90 day ranges. Attributed orders, AOV, and the products the agent actually recommended.
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Overview
Conversations, visitors, attributed revenue.
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Products
Cards shown, clicks, add-to-cart, CTR.
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Conversion
Orders, AOV, and attribution source.
Gorgias alternative, answered.
Straight answers if you are comparing Chatkit to Gorgias.
Is Chatkit a good Gorgias alternative?
Yes — if you want an AI agent on your Shopify store that sells and supports, without paying helpdesk prices. Gorgias is a full multi-channel ticket platform. Chatkit is the simpler Shopify-native agent: catalog-trained answers, product recommendations, Engage popups, and revenue analytics.
How does Chatkit pricing compare to Gorgias?
Chatkit has a free plan and paid plans from $29/mo for 1,500 messages. Every paid plan includes every feature. Gorgias Starter is $40/mo for 50 tickets; Pro (where revenue analytics starts) is $471–$550/mo, with AI overage at $1.50 per automated interaction.
Does Chatkit replace a full Gorgias helpdesk?
Not as a multi-channel ticket desk for a large support team. Chatkit covers on-store AI sales and support, a shared inbox, and human handoff. If you need a full helpdesk across email, social, and voice, Gorgias is built for that. Many merchants only need the storefront agent.
Does Chatkit include analytics like Gorgias Pro?
Yes — conversations, product clicks, add-to-cart, knowledge gaps, and attributed orders and revenue. Those sit on every Chatkit plan, not behind a $500/mo tier.
Can I try Chatkit without a credit card?
Yes. Install from the Shopify App Store and go live on the free plan. No credit card, no trial clock.
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Switch from Gorgias pricing to Chatkit.
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